October 2025 Product Update

In October, our team delivered new functionality that enables our customers and bank partners to better understand the details of their program and more efficiently manage key banking workflows.  

These updates include:

• Improving access security processes with the Console User Access Dashboard
• Enhancing ACH Dispute Cases within the Synctera Console
• Launching a new report for card network fees
• Streamlining the account closure process for accounts with sub-accounts

While this update doesn’t cover everything we’ve released, it highlights some of the most impactful updates we’ve made this month. Let’s dive in!

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Improving access security processes with the Console User Access Dashboard

Having the right security controls in place is fundamental to operating a compliant banking product. One of the key components of a robust security program is ensuring that only the necessary people have access to the back-office management system. The more users that have access, the more potential security holes there are. 

To easily identify which users may have unnecessary access, our new Console User Access Dashboard provides customers and bank partners with a snapshot of which users have access to the Synctera Console but haven’t logged in within the past 6 months. 

The system admin can then review this list to determine who should or should not have access to help minimize insider threats, limit account compromises, protect sensitive information, among other reasons. 

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New Synctera Insights dashboard: Card Affiliate Fee Reporting

For any company operating a card product, they know that network fees are complex. Each time an end-user uses their card, network usage fees are incurred. These fees, including authorization, clearing, and cross-border fees, are passed through to customers on their monthly invoices.

To help our customers and bank partners better understand these fees for their programs, we have launched a new dashboard within Synctera Insights, Card Affiliate Fee Reporting, providing both summary and detail level insights into monthly Mastercard network fees. Companies can use this report to better understand the economics of their card program and determine whether or not to charge their end-users fees for high-cost transactions, such as cross-border transactions. 

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Enhancements to ACH Dispute Cases within the Synctera Console

Synctera Cases, our built-in case management system, enables compliance and operations teams to efficiently manage the workflows that come with operating a banking product. One common workflow is investigating ACH disputes that are initiated by end-users. These investigations determine whether the transaction should be returned or if the dispute should be denied. 

To ensure internal teams have all of the information necessary to investigate these disputes and bring them to resolution, we’ve added new information to these cases. This new information includes the applicable regulation associated with the dispute and the deadline to issue the provisional credit.

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Streamlining the account closure process for accounts with sub-accounts

Some banking and FinTech use cases, such as business spend management or family accounts, utilize an account structure where there is a “parent account” that contains “child accounts” that roll up to it. 

To close this type of account, all of the sub-accounts must first be closed before the parent account can be closed. In order to make this process as efficient as possible in the Synctera Platform, operations teams are able to initiate a parent account closure as long as all of the sub-accounts are either closed or in closing. Then once all of the sub-accounts are closed, the parent account will automatically be closed in the system.