April 2025 Product Update

This month our product and engineering team was focused on enhancing our reporting capabilities within Synctera Insights, developing new ways for our customers to track end-user behavior, and more.

These updates include:

• Device ID “fingerprinting”
• Document preview tool in Synctera Cases
• Enhanced cashback data in Synctera Insights
• New pre-built dashboards

While this update doesn’t cover everything we’ve released, it highlights some of the most impactful updates we’ve made this month. Let’s dive in!

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Device ID “fingerprinting” 

When an end-user accesses their bank account they typically only use a few select personal devices. Whenever a new device is used that is out of the ordinary, it can be a potential signal of fraud or unauthorized access.

To help our customers gather better data on the devices used by their end-users, we’ve launched our new Device ID API schema. Including the schema in API calls links those requests to the associated end-users and their devices, allowing our customers to accurately track which devices are being used by their end-users. 

Device data can be used to detect when an end-user attempts to login from an unfamiliar device or it can help validate whether an end-user actually conducted specific transactions. For example, if an end-user disputes an ACH transaction saying they did not initiate the transaction, the device data can be used during the dispute investigation to help either confirm or deny this claim.

To use this new functionality our customers must include the Customer-Device-Info header in every API request they want to track. This header provides critical information about the end-user's device, such as the IP address, device type, and user agent. 

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Document preview tool in Synctera Cases

Synctera Cases enables our customers and bank partners to more efficiently manage manual KYC / KYB reviews, along with other key compliance operations workflows. 

During a manual KYC / KYB review, it is common for the compliance personnel to have to review uploaded identity documents from the end-user. Previously, this would require the Synctera Console user to download the file and open it in a separate tab, disrupting their focus and increasing the potential for human error.

To make these reviews even more efficient and reduce the time it takes to resolve a case we’ve introduced a new document preview tool. Whenever an image or document is uploaded to a KYC / KYB review case, the document can be easily viewed from within the case itself, without needing to download the file or switch tabs. 

To use this new view, Case users need to click on the View dropdown and select Cards in the Documents section of the Case, as shown below. This setting will then persist as the default setting for the user until it is changed. 

Not only does this new feature save time, but it also enables the compliance operations team to view the image alongside the context needed as a part of their investigation. 

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Enhanced cashback data in Synctera Insights

When customers use their card to receive cash from a supermarket or convenience store, it’s common for them to also purchase items at the same time. We’ve enhanced our data reporting for these sorts of card transactions to now separate out the amount of the purchase versus the amount the end-user received as cashback. 

This gives our customers even more ways to understand user behavior, including the number and dollar amount of cashback transactions conducted by their end-users. This data can be accessed through secure file delivery (SFD) or through “My Data” on Synctera Insights with two new data fields that our customers can create reports out of:

• Cashback_amount
• Cashback_flag

Synctera’s customers and bank partners can build custom reports using these data points to track cashback transactions over time and drill into specific details. 

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New Pre-Built Dashboards in Synctera Insights

Synctera’s data and analytics team is continuously adding new pre-built dashboards within Synctera Insights for our customers and bank partners to leverage. This month we’ve added two new dashboards:

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Unfunded deposit accounts

A high number of unfunded or dormant accounts could be a signal of potential money laundering or synthetic identity fraud. It is important for banks and FinTechs to track the number of accounts that are opened in the platform but never funded. 

Understanding this data point will give them a clearer picture of typical customer behavior, as well as, allow them to better mitigate fraud. 

If you have a Synctera Insights account check out our new Unfunded Deposit Account dashboard using this link.

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Internal Account Transaction Summary

When banks operate a BaaS program, each of their FinTech partners has a variety of accounts that are used to operate the program. These accounts each serve a different purpose and money is continuously moved between the accounts for operational and liquidity reasons. 

To help our bank partners better understand how these funds are moved between internal accounts, we’ve launched our Internal Accounts Transaction Summary dashboard. This report shows the following data points per each internal transaction:

• FinTech partner
• Account type, purpose, and description
• Posted date
• Dollar amount
• Whether the transaction was swept

Using this dashboard enables banks to better understand internal money movement, as well as, validate their sweep processes. If you have a Synctera Insights account check out this new report using this link.